People Happiness

Wings by Croske Resort Langkawi, a hotel collection of Croske Hotels Management Services - a people-centric culture that celebrates diversity and values every associate. Our team creates gracious and dependable hotel experiences, bringing out the best in people at every occasion. With unity and pride, we foster friendly, fun, and trustworthy working relationships. Join us in making a difference with every smile!

Learning & Diversity

Our people are at the core of our success, and we invest in their growth through tailored programs, including Service Culture and leadership training. Embracing diversity, we value each associate and offer ample opportunities for personal and career growth at our global locations. Join us in shaping a brighter future together!

Fraud & Code of Conduct

Hotel code of conduct serves as a guideline for all our valued staff members. It aims to promote ethical practices and maintain the highest standards of professionalism during working hours. Any violation of this code, including theft, vandalism, engaging in other business activities during hotel working time or selling products to the hotel without the hotel's knowledge, constitutes a serious breach of trust and may lead to disciplinary actions, up to and including termination of employment. Furthermore, such actions may have legal implications, including potential civil liabilities and criminal charges for fraud and conflicts of interest. We urge all employees to adhere strictly to this code and report any concerns to their immediate supervisor or the Human Resources department. By acknowledging this code, each staff member affirms their commitment to upholding the integrity and reputation of the hotel and ensuring a safe and trustworthy environment for all.

Exciting Career Opportunities at Wings by Croske Resort Langkawi - Your Gateway to Creative Hospitality Excellence!

Discover your passion in the enchanting realm of Langkawi! We have vacancies for talented individuals in the following positions:

Guest Experience Manager

Mastering Hotel's Property, Tours, Programs - All-Rounded Guest Experience in Culture, Nature, History, Adventure, and Environment.

Experience the ultimate thrill and engagement of all five senses throughout Guests entire journey. Immerse in what Guests see, feel, smell, taste, and touch, creating unforgettable memories at every moment.

As a Guest Experience Manager, you will play a pivotal role in supporting the Guest Experience Team, carefully selected by the Guest Experience Committee, under the supervision of the General Manager and EXCO Committee. Your responsibilities include implementing policies, procedures, resource allocation, training, and quality assurance across the property. This ensures the Guest Experience Team meets and exceeds departmental standards. You will also be tasked with organizing and managing resources within your department to ensure the seamless execution of nightly events, check-in and check-out processes, guest inquiries, and complaint handling, all aimed at maintaining high Customer Satisfaction scores across all hotel departments. RESPONSIBILITIES: Reception Greet and assist guests upon arrival and departure. Facilitate welcoming check-ins for guests. Deliver a welcome speech to each arriving guest on their check-in day. Assist guests in reaching their rooms and managing their luggage. Encourage guests to promptly join the Guest Experience Team in the bar for their welcome drink after arrival. Address and resolve guest inquiries and complaints, adhering to established complaint handling protocols. Provide support to the Customer Service department in addressing inquiries and concerns. Events Oversee the planning, preparation, and execution of evening events in alignment with the Customer Experience Flow Chart. Collaborate with the Travel & Tours department to develop event content and disseminate information online. Support Food & Beverage promotions and consumption during events. Adhere to RSA training guidelines to ensure guest safety throughout their stay. Tours Lead single-day Andaman tours to enhance the guest experience of branded tour products. Assist the Andaman Travel & Tours department in increasing Travel & Tour product sales. Local Community Projects Execute and communicate Local Community Projects internally, benchmarking against international standards. Marketing Manage the in-house promotion of nightly events, including poster and chalkboard displays, in line with brand standards. Support the Marketing department by providing requested content and information. Encourage guest engagement with the Hotel Mobile App. Oversee online communication channels with in-house guests. Post-Departure Care Conduct personalized follow-up with all departing guests, soliciting feedback and online reviews. SKILLS AND QUALIFICATIONS: Bachelor's degree in Hospitality Management or a related field preferred. Previous experience in hospitality, customer service, or a related field is required. Excellent communication and interpersonal skills. Strong organizational and time management abilities. Ability to work effectively in a fast-paced environment. Proficiency in Microsoft Office suite and reservation systems. Knowledge of local attractions, events, and community resources. Experience in event planning and execution is preferred. Familiarity with marketing principles and strategies is a plus. Leadership skills with the ability to motivate and mentor team members. Strong problem-solving skills to effectively address guest concerns and resolve issues. Attention to detail to ensure accuracy in guest interactions and administrative tasks. Adaptability to changing priorities and situations in a dynamic hospitality environment.

Travel & Tours Expert

MAIN DUTIES AND RESPONSIBILITIES Provide exceptional customer service by answering inquiries and providing detailed information about all tours, travel options, and related matters. Assist customers with their travel and Andaman tour bookings. Handle customer complaints and resolve them promptly and efficiently. Stay informed about all Andaman tours and the latest travel trends, learning extensively about the Andaman region to become a true Expert. Operate Andaman tours, ensuring the safety of all participants at all times. Tours Guide Organize and lead tours, ensuring a smooth and enjoyable experience for all participants. Prioritize the safety of tour participants by delivering safety briefings and taking appropriate actions to prevent accidents. Provide accurate, informative, and engaging commentary on all Andaman tours to enhance the customer experience. Update product price tables and conduct break-even analyses for all Travel & Tour products. Respect local customs and traditions, educating customers on dress codes, language, and cultural practices. Travel & Tour Desk Operations Manage the operations of the Andaman tour desk during assigned hours as directed by your department head. Drive sales for Andaman tours, third-party tours, and travel services to in-house and walk-in guests. Support the Guest Experience team by promoting and collecting payments for nightly events. Maintain detailed records of each sale and customer information for administrative purposes. Manage Travel & Tour payments and expenses in compliance with Finance policies. Resolve logistical and experiential issues as they arise, including those occurring outside office hours. Encourage satisfied guests to leave honest reviews. Utilize Andaman's central Tour Management System (TMS) as the only source of truth for tour bookings. Requirements A valid Tour Guide License is required. Fluency in both Malay and English is essential. Strong leadership and communication skills.

Front Office:

1. Front Office Assistant - Provide warm and efficient guest services at the front desk.
2. Bellman - Offer personalized assistance and ensure a seamless guest arrival experience.
3. Telefon Operator - Handle guest inquiries and assist with telephone communications.

Housekeeping:

1. Housekeeping Supervisor - Oversee housekeeping operations and maintain impeccable standards.
2. Room Attendant - Maintain guest rooms in pristine condition for an unforgettable stay.
3. Public Area Attendant - Keep our shared spaces spotless, creating a welcoming environment.

Food & Beverages Services:

1. Assistant Restaurant Manager - Ensure a delightful dining experience and supervise restaurant operations.
2. Bartender - Craft exquisite beverages and deliver top-notch service at our bars.
3. F&B Waiter / Waitress - Provide attentive service and create memorable dining moments.

Food & Beverages Culinary:

1. Pastry Chef - Create delectable delights and elevate the culinary experience.

Revenue & Reservations:

1. Revenue Assistant Manager - Optimize revenue strategies and occupancy levels.
2. Reservation Assistant Manager - Manage guest reservations and ensure smooth booking processes.

Other Management, Sales & Marketing Positions:

1. Marketing and Communication Assistant Manager - Drive brand engagement and marketing efforts.
2. Social Media Executive - Curate captivating content for our online platforms.
3. Catering & Events Manager - Plan and execute unforgettable events for our guests.

Engineering & IT:

1. Mechanical & Engineering Assistant Manager - Oversee maintenance and engineering operations.
2. IT & Networking - Management and maintain IT, Internet, Networking and Systems including hardware, software, cloud, social media, communication and surveillance.

Elevate your career amidst the breathtaking beauty of Langkawi. Join our team now!